[alicebot-archcomm] User's Goals and Expectations
Eugene Lebedev
alicebot-archcomm@list.alicebot.org
Thu, 15 Nov 2001 13:18:36 -0500
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I've already seen the ActorAndGoals.html. I've just added
one hyperlink.
Please review the second attachment. It's more detailed
enumeration of users goals and expectations.
Do you agree with it? Do you see any additional
goals/expectations with user point of view?
Eugene
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name="ActorsAndGoals.html"
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filename="ActorsAndGoals.html"
<html>
<head>
<title> Actors And Goals</title>
<style type=3D"text/css">
body {background-color: #808080; font-family: Arial}
div.page {background-color: white; width: 80%; padding: 10px}
h1 {border: solid black 1px; padding-left: 10px; color: white; =
background-color: black}=20
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ul {margin-left: 10px; padding-left: 5px}
p.note {font-size: 10px}
</style>
</head>
<body>
<div class=3D"page">
<h1> Actors & Goals (AIML Platform) </h1>
<table border=3D1 cellspacing=3D0 cellpadding=3D0>
<tr>
<th>Actor</th>
<th>Goals</th>
</tr>
<tr>
<td>Bot Administrator</td>
<td>
<ul>
<li>To install and configure the Bot</li>
<li>To install and configure the knowledge base storage(s)</li>
<li>To install predefined knowledge bases</li>
<li>To grant access to the Bot to other actors</li>
<li>To provide ability to update knowledge in knowledge base =
storages to other actors</li>
<li>To prove/check that Bot can keep required number of =
simultaneous sessions</li>
<li>To organize backup of log files </li>
<ul>
</td>
<tr>
<tr>
<td>Knowledge Base Content Manager</td>
<td>
<ul>
<li>To specify the content of the knowledge base</li>
<li>To easy check that the content corresponds to the original =
specification</li>
<li>To track changes of knowledge base</li>
</ul>
</td>
<tr>
<tr>
<td>Knowledge Engineer</td>
<td>
<ul>
<li>To create knowledge base according to original knowledge base =
specification</li>
<li>To make required modifications</li>
<li>To merge modified knowledge bases</li>
</ul>
=09
</td>
<tr>
<tr>
<td>Knowledge Base Tester</td>
<td>
<ul>
<li>To check that knowledge base contains correct knowledge =
base.</li>
<li>To check changes of knowledge base</li>
</ul>
=09
</td>
<tr>
<tr>
<td>Knowledge Base and Logs Analyzer</td>
<td>
<ul>
<li>To find out gaps in the knowledge bases</li>
<li>To review the log file and to find our user=92s =
satisfaction</li>
<li>To provide report regarding gaps in the knowledge bases</li>
<li>To provide report regarding subject of knowledge used during =
the chat</li>
</ul>
</td>
<tr>
<tr>
<td>Bot</td>
<td>
<ul>
<li>To be ready for chat 24/7</li>
<li>To satisfy customer=92s requests during the chat</li>
<li>To redirect customer to another Bot or Live agent in =
predefined cases</li>
<li>To log chat content</li>
<li>To handle predefined number of independent sessions =
simultaneously</li>
<li>To load updated knowledge</li>
<li>To get information from the external sources</li>
<li>To represent necessary predefined information for the =
user</li>
<li>To send the notification to the Bot Administrator in case of =
some technical troubles</li>
</ul>
</td>
<tr>
<tr>
<td>User/Customer</td>
<td>
<ul>
<li>To chat with Bot with some particular <a =
href=3D"./Goals-User.html">goals</a></li>
</ul>
</td>
<tr>
<tr>
<td>Bot Owner</td>
<td>
<ul>
<li>To attract more customers by Bot</li>
<li>To make customer happy</li>
<li>To simplify process and procedures for customer</li>
<li>To push/advertise predefined goods or services</li>
</ul>
</td>
<tr>
</table>
<p class=3D"note">
Note: Actor here is an actor in standard UML understanding
</p>
</div>
</body>
</html>
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<html>
<head>
<title> User's Goals and Expectations</title>
<style type=3D"text/css">
body {background-color: #808080; font-family: Arial}
div.page {background-color: white; width: 80%; padding: 10px}
h1 {border: solid black 1px; padding-left: 10px; color: white; =
background-color: black}
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h2 {border: solid black 1px; padding-left: 10px; color: blask; =
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td {vertical-align: top; padding-left: 5px; padding-top: 5px}
ul {margin-left: 40px; padding-left: 5px}
p.note {font-size: 10px}
</style>
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<body>
<div class=3D"page">
<h1> User's Goals and Expectations </h1>
<h2>User's Goal</h2>
<ul>
<li>To be entertained by Bot</li>
<li>To be taught by Bot on some particula subject(s)</li>
<li>To get help from the Bot on some particular subject(s)</li>
<li>To get some recommendations from the Bot on some particular =
subject(s)</li>
<li>To find out what Bot knows and what Bot doesn't know</li>
<li>To find out Bot's preferences (To see some personality)</li>
</ul>
<h2>User expects</h2>
<ul>
<li>Correct processing of abracadabra</li>
<li>Correct processing of a questions</li>
<li>Correct processing of a phrases</li>
<li>Correct processing of repetitive phrases/questions</li>
<li>Some initiative during the conversation from the Bot side</li>
<li>Discussion of related subjects</li>
<li>Bot should remember some information, which user intentionally =
(or by request) provided</li>
<li>To be correctly redirected to some other source (e.g. other =
Bot, WebSite)</li>
<li>To have some knowledge about some specific domains</li>
<li>To have some general knowledge</li>
</ul>
<h2>User doesn't expect from the Bot</h2>
<ul>
<li>Repetitive questions (e.g. What is your name?)</li>
<li>Repetitive stories (e.g. the same joke more the once)</li>
<li>Irregular/Constant switching from one subject to another</li>
<li>Discussion of the only one subject during the long =
conversation</li>
<li><strong>To solve any logical tasks by Bot</strong></li>
<li><strong>To know everything about everything</strong></li>
</ul>
</div>
</body>
</html>
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