AW: [aiethics] Customer Service

[Christian Dro?mann]

rdreyer wrote:

> Has anyone done any research into the actual amount of people that
> may become unemployed due to bot technology? I think it's minimal if
> at all. When we pitch a bot to someone we sell it as a way to expand

I think so as well...at the present state of bot development I suppose =
it's
still not possible to let a machine do tasks other than being a =
FAQ-database
accessible by natural language...

> your existing work force without hiring NEW people. We divide users
> queries into Simple FAQ and knowledge base, and complex problem
> solving. By allowing the bot to answer the simple things it frees the
> employed humans to supply better service to those who need it more.

I agree with you here...the past has shown us how good those "expert
systems" really were and I'm convinced that at least up to now no big
advance has been made in the development of a better expert system...
Again the problem is the "common background knowledge" the bots of these
days are still lacking...

Christian



=20