[aiethics] Customer Service

[rdreyer@cfl.rr.com]

Has anyone done any research into the actual amount of people that=20
may become unemployed due to bot technology? I think it's minimal if=20
at all. When we pitch a bot to someone we sell it as a way to expand=20
your existing work force without hiring NEW people. We divide users=20
queries into Simple FAQ and knowledge base, and complex problem=20
solving. By allowing the bot to answer the simple things it frees the=20
employed humans to supply better service to those who need it more.






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